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!! CASTLE KEEPERS EMPLOYEE FEEDBACK !!

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Charleston

Greenville

Our Purpose and Core
Values guide our actions in business and our relationships with clients and
other team members. We are proud of our team members, supervisors, and managers
and respect their work. We expect our team members to follow and respect our
Purpose and Core Values and maintain the highest degree of honesty. The
community judges Castle Keepers by the actions of all its team members.

Our Purpose – We believe home
service professionals and our work are essential. Because of this, we are
committed to personal growth and continuous improvement for the benefit of our
team members and those we serve.

Our Core Values – We use the
acronym HIPER to represent our core values:

Health and
Safety – The ability to understand and keep everyone’s health and safety
in mind while working.
Integrity –
The quality of being honest and fair.
Professionalism
– The skill, good judgment, and polite behavior expected from a person
trained to do a good job.
Enthusiasm –
The inspiration to do a job with excitement, passion, and energy.
Reliability –
The ability to be trusted to do or to provide what is needed.

Our Code of Conduct – Our cleaning
expertise and the quality of our service should delight and satisfy our
customers. Our team members, staff, and Company grow and prosper from this
foundation. Here is a partial list of what we expect from all team members at
Castle Keepers:

Focus on performance, productivity, and
efficiency in all work endeavors.
Treat all Castle Keepers team members and
customers with respect and consideration.
Cooperate as a team and work in a manner
safe for individuals and their fellow team members.
Talk to a manager about any grievances
and resist pursuing personal problems between team members at work.
Leave personal issues at home – if they
interfere with work, talk to a manager as soon as possible. Maybe we can
help.
Clean and maintain Company property
equipment and always keep it in working order.
Keep wastefulness of Company resources to
a minimum.
Respect Company property and use only for
defined purposes and Company business.
Keep all work, meeting, and break areas
at the office and field clean and clutter-free.
Respect the confidentiality of Castle
Keepers and its customers.

We evaluate all team
members on the following:

Dependability,
Reliability,
Flexibility,
Adaptability,
Leadership skills,
Technical skills associated with your
position,
Customer service skills,
Ability to perform all job duties,
Compliance with Castle Keepers’ policies
and procedures (especially attendance), and
Participation in our continuous training
process.

Safety Data Sheets

lotus® PRO Ozonated Water

Champion Stainless Steel Cleaner – SDS Sheet

Spartan Disinfecting Wipes – SDS

SOS Steel Wool Soap Pads – SDS Sheet

Maxim Creme – SDS Sheet

Mr. Muscle Oven and Grill Cleaner – SDS Sheet

Murphy Oil Soap Liquid -SDS Sheet

Guardsman Furniture Polish – SDS Sheet

Stardrops White Vinegar – SDS Sheet

SunSwept – SDS Sheet

Weinman Stainless Steel Wipes – SDS Sheet

Annihilare All Purpose – SDS Sheet

Annihilare Degreaser – SDS Sheet

Annihilare Disinfectant – SDS Sheet

Annihilare Sanitizer – SDS Sheet

Clorox Bleach Pen – SDS Sheet

Position Descriptions

Trainee

Teammate

Fill-In Captain

Captain

Field Trainer

Cleaning Procedures

Service Comparison Chart

Instructional Cleaning Videos

Getting Started

How to Mop

How to Dust

How to Vacuum

All Training Videos – YouTube Channel

Official Policies

Quality Plan

The purpose of this quality plan is to identify the quality management methods being applied to the Customer Service Agreement between Castle Keepers House Cleaning and its customers for residential cleaning. The expected outcome is a clean home and a satisfied customer. Read more

Green Cleaning Policy

Green cleaning is cleaning to protect health without harming the environment. Castle Keepers House Cleaning is committed to protection of the environment, the health and safety of its employees and customers, and to providing leadership in green cleaning for the residential cleaning industry. Read more

Communication Plan

The organization shall have clear procedures for effective communication among all levels of the organization. Read more

Environmental Policy

astle Keepers House Cleaning is committed to protection of the environment, the health and safety of its employees and customers, and to providing leadership in environmental stewardship for the residential cleaning industry. Read more

Corrective Action Review Plan

All employees responsible for meeting customer requirements shall have responsibility and authority to initiate corrective action. Read more