Like most website operators, Castle Keepers House Cleaning collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how our visitors use our website.
Additionally, certain visitors to Castle Keepers House Cleaning’s website choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information that we gather depend on the nature of the interaction. Those who engage in transactions with us online – by purchasing gift cards, paying invoices, or booking a cleaning online – are asked to provide additional information, such as the personal and financial information required to process those transactions. Castle Keepers House Cleaning also collects potentially personally-identifying information like Internet Protocol (IP) addresses. We do not use such information to identify our visitors, however, and do not disclose such information, other than under the same circumstances that we use and disclose personally-identifying information, as described below. Users browsing the Site without registering an account or affirmatively providing personally identifiable information to Castle Keepers House Cleaning do so anonymously.
Castle Keepers House Cleaning may collect personally identifiable information from customers in a variety of ways. Personally, identifiable information may include (i) contact data (such as a customer’s name, mailing and e-mail addresses); (ii) financial data (such as a customer’s credit card number); and (iii) demographic data (such as a customer’s zip code, age, and income). If you communicate with Castle Keepers House Cleaning by e-mail, post messages to forums, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected by Castle Keepers House Cleaning. Castle Keepers House Cleaning may also collect information about how customers use our Site, for example, by tracking the number of unique views received by the pages of the Site, or the domains from which customers originate.
We use a chat feature to assist you with learning about our services. If our chat feature is offline we will collect your name and email address so that we may reply to your request and send you information.
If you choose to use our referral service to refer a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Castle Keepers House Cleaning stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at mail [at] castle-keepers.com to request that we remove this information from our database.
We may, however, share a client’s information with our cleaning staff who will be providing in-home cleaning services to the client to help personalize their services. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Castle Keepers House Cleaning. We do not disclose personally-identifying information other than as described below in the section “Castle Keepers House Cleaning Uses Information”. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
We may use “cookies” to track how customers use our Site. A cookie is a piece of software that a Web server can store on the customers’ PC and use to identify the customer should they visit the Site again. While not all of the information that we collect from customers is personally identifiable, it may be associated with personally identifiable information that customers provide us through our Site Third Party Cookies.
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
Castle Keepers House Cleaning may use personally identifiable information collected through the Site for the specific purposes for which the information was collected, to contact Users regarding products and services offered by Castle Keepers House Cleaning, its parent, subsidiary, and franchises, and otherwise to enhance Users’ experience with Castle Keepers House Cleaning. Castle Keepers House Cleaning may also use information collected through the Site for research regarding the effectiveness of the Site and the business planning, marketing, advertising, and sales efforts of Castle Keepers House Cleaning, its parent, subsidiary, and trusted affiliates.
Castle Keepers House Cleaning may disclose personally identifiable information collected from Users to its parent, subsidiary, and other related companies, trusted affiliates, independent contractors, and business partners who will use the information for the purposes outlined above, as necessary to provide the services offered by Castle Keepers House Cleaning and to provide the Site itself, and for the specific purposes for which the information was collected. These companies are not permitted to use your personally identifiable information in any other way.
Castle Keepers House Cleaning may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. Finally, Castle Keepers House Cleaning may disclose or transfer personally identifiable information collected from Users in connection with or in contemplation of a sale of its assets or business or a merger, consolidation, or other reorganization of its business. We will notify you via email in such an event.
Castle Keepers House Cleaning may disclose personally identifiable information at the request of law enforcement or governmental agencies or in response to subpoenas, court orders, or other legal processes, to establish, protect or exercise Castle Keepers House Cleaning’s legal or other rights or to defend against a legal claim or as otherwise required or allowed by law. Castle Keepers House Cleaning may disclose personally identifiable information in order to protect the rights, property or safety of a User or any other person. Castle Keepers House Cleaning may disclose personally identifiable information to investigate or prevent a violation by User of any contractual or other relationship with Castle Keepers House Cleaning or the perpetration of any illegal or harmful activity.
Castle Keepers House Cleaning discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process transactions on our behalf or to provide services, and (ii) that have agreed not to disclose it to others. We take all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Information about Users that is maintained on Castle Keepers House Cleaning systems is protected using industry-standard security measures. However, no security measures are perfect or impenetrable, and Castle Keepers House Cleaning cannot guarantee that the information submitted to, maintained on, or transmitted from its systems will be completely secure. Castle Keepers House Cleaning is not responsible for the circumvention of any privacy settings or security measures relating to the Site by any Users or third parties.
Your security is a priority and we strive to provide a safe and secure environment for our customers. All transactions take place on a secure server, and your information is encrypted using the Secure Sockets Layer protocol (SSL) before it is sent through the Internet. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it’s a highly sophisticated method of scrambling data as it travels from your computer to our servers. However, please note that we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure. If you do not feel comfortable sending your financial/credit card over the Internet, contact us and we will be happy to fill your order over the phone.
Please note that the Site may contain links to other sites. These linked sites may not be operated or controlled by Castle Keepers House Cleaning. Castle Keepers House Cleaning is not responsible for the privacy practices of these or any other Sites, and you access these sites entirely at your own risk. Castle Keepers House Cleaning recommends that you review the privacy practices of any other sites that you choose to visit.
Castle Keepers House Cleaning is based, and this Site is hosted, in the United States of America. If the User is from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law and the User is visiting, accessing, or otherwise using the Site, please note that any personally identifiable information that User provides to Castle Keepers House Cleaning will be transferred to the United States. Any such personally identifiable information provided will be processed and stored in the United States by Castle Keepers House Cleaning or a service provider acting on its behalf. By providing personally identifiable information to Castle Keepers House Cleaning, User hereby specifically and expressly consents to such transfer and processing and the uses and disclosures set forth herein.
We post customer testimonials/comments/reviews on our website which may contain some personally identifiable information. If reviews are first shared to public forums or social media sites, we will post them without notice. Other reviews or testimonials will only be used after we have notified the user by email. To request removal of your personal information from Testimonials or comments please contact us at mail [at] castle-keepers.com
Anytime you post on our blog please be aware that you are posting using a third party application and we have no access or control over this information.
Castle Keepers House Cleaning is committed to safeguarding the information Users entrust to Castle Keepers House Cleaning and believes that every User should know how it utilizes the information collected from Users. The Site is not directed at children under 13 years of age, and Castle Keepers House Cleaning does not knowingly collect personally identifiable information from children under 13 years of age online.
California Civil Code Section 1798.83 permits users that are residents of California to request certain information regarding Castle Keepers House Cleaning’s disclosures of personally identifiable information to third parties for such third parties’ direct marketing purposes. If you are a California resident and would like to make such a request, please email Castle Keepers House Cleaning at mail [at] castle-keepers.com.
This policy was last modified on 05/17/2021
PO Box 70697
North Charleston, SC 29415