PRIVACY POLICY
Privacy Policy
Effective: May 17, 2021
This
Privacy Policy governs the manner in which Castle Keepers House Cleaning (Castle
Keepers of Charleston, Inc, CKG Services LLC, CKA Services LLC, Castle Keepers
Holdings LLC or affiliated companies)
collects, uses, maintains, and discloses information collected from users
(each, a “User”) of its www.castle-keepers.com Site and any derivative or
affiliated Sites on which this Privacy Policy is posted (collectively, the
“Site”). Please note that this Privacy Policy covers Castle Keepers House
Cleaning’s practices regarding information collected from its Site.
The Information Castle Keepers House Cleaning Collects
Like most
website operators, Castle Keepers House Cleaning collects
non-personally-identifying information of the sort that web browsers and
servers typically make available, such as the browser type, language
preference, referring site, and the date and time of each visitor request. Our
purpose in collecting non-personally identifying information is to better
understand how our visitors use our website.
Additionally,
certain visitors to Castle Keepers House Cleaning’s website choose to interact
with us in ways that require us to gather personally-identifying information.
The amount and type of information that we gather depend on the nature of the
interaction. Those who engage in transactions with us online – by purchasing
gift cards, paying invoices, or booking a cleaning online – are asked to
provide additional information, such as the personal and financial information
required to process those transactions. Castle Keepers House Cleaning also
collects potentially personally-identifying information like Internet Protocol
(IP) addresses. We do not use such information to identify our visitors,
however, and do not disclose such information, other than under the same
circumstances that we use and disclose personally-identifying information, as
described below. Users browsing the Site without registering an account or
affirmatively providing personally identifiable information to Castle Keepers
House Cleaning do so anonymously.
Castle
Keepers House Cleaning may collect personally identifiable information from
customers in a variety of ways. Personally, identifiable information may
include (i) contact data (such as a customer’s name, mailing and e-mail
addresses); (ii) financial data (such as a customer’s credit card number); and
(iii) demographic data (such as a customer’s zip code, age, and income). If you
communicate with Castle Keepers House Cleaning by e-mail, post messages to
forums, or otherwise complete online forms, surveys, or contest entries, any
information provided in such communication may be collected by Castle Keepers
House Cleaning. Castle Keepers House Cleaning may also collect information
about how customers use our Site, for example, by tracking the number of unique
views received by the pages of the Site, or the domains from which customers
originate.
Chat
We use a
chat feature to assist you with learning about our services. If our chat
feature is offline we will collect your name and email address so that we may
reply to your request and send you information.
Refer-A-Friend
If you
choose to use our referral service to refer a friend about our site, we will
ask you for your friend’s name and email address. We will automatically send
your friend a one-time email inviting him or her to visit the site. Castle
Keepers House Cleaning stores this information for the sole purpose of sending
this one-time email and tracking the success of our referral program.
Your
friend may contact us at mail [at] castle-keepers.com to request that we remove
this information from our database.
Information Sharing
It is Castle
Keepers House Cleaning’s policy to respect your privacy regarding any
information we may collect through the Site, e-mail, phone, or any other
communications we have with you. We treat the confidential information you
share with the utmost respect. Castle Keepers House Cleaning will not disclose
records with third parties under any circumstance, except as specifically set
forth in this Privacy Policy.
We may,
however, share a client’s information with our cleaning staff who will be
providing in-home cleaning services to the client to help personalize their services.
In each case, we collect such information only insofar as is necessary or
appropriate to fulfill the purpose of the visitor’s interaction with Castle
Keepers House Cleaning. We do not disclose personally-identifying information
other than as described below in the section “Castle Keepers House Cleaning
Uses Information”. Visitors can always refuse to supply personally-identifying
information, with the caveat that it may prevent them from engaging in certain
website-related activities.
Tracking Technologies/Cookies
We may use
“cookies” to track how customers use our Site. A cookie is a piece of software
that a Web server can store on the customers’ PC and use to identify the
customer should they visit the Site again. While not all of the information
that we collect from customers is personally identifiable, it may be associated
with personally identifiable information that customers provide us through our
Site Third Party Cookies.
The use
of cookies by our partners, affiliates, tracking utility company, service
providers is not covered by our privacy statement. We do not have access or
control over these cookies. Our partners, affiliates, tracking utility company,
service providers use session ID cookies to make it easier for you to navigate
our site, in order for you to use the shopping cart, etc. Please see their
privacy statements for their full disclosures.
Web Beacons
Our Web
pages contain electronic images known as Web beacons (sometimes called
single-pixel gifs) and are used along with cookies to compile aggregated statistics
to analyze how our site is used and may be used in some of our emails to let us
know which emails and links have been opened by recipients. This allows us to
gauge the effectiveness of our customer communications and marketing campaigns.
How Castle Keepers House Cleaning Uses Information
Castle
Keepers House Cleaning may use personally identifiable information collected
through the Site for the specific purposes for which the information was
collected, to contact Users regarding products and services offered by Castle
Keepers House Cleaning, its parent, subsidiary, and franchises, and otherwise
to enhance Users’ experience with Castle Keepers House Cleaning. Castle Keepers
House Cleaning may also use information collected through the Site for research
regarding the effectiveness of the Site and the business planning, marketing,
advertising, and sales efforts of Castle Keepers House Cleaning, its parent,
subsidiary, and trusted affiliates.
Castle
Keepers House Cleaning may disclose personally identifiable information
collected from Users to its parent, subsidiary, and other related companies,
trusted affiliates, independent contractors, and business partners who will use
the information for the purposes outlined above, as necessary to provide the
services offered by Castle Keepers House Cleaning and to provide the Site
itself, and for the specific purposes for which the information was collected.
These companies are not permitted to use your personally identifiable
information in any other way.
Castle
Keepers House Cleaning may also disclose aggregate, anonymous data based on
information collected from Users to investors and potential partners. Finally, Castle
Keepers House Cleaning may disclose or transfer personally identifiable
information collected from Users in connection with or in contemplation of a
sale of its assets or business or a merger, consolidation, or other reorganization
of its business. We will notify you via email in such an event.
Correcting, Updating, Accessing or Removing Personal Information
To the
extent applicable, if a User’s personally identifiable information changes
(such as a User’s zip code), or if a User no longer desires to receive
non-account specific information from Castle Keepers House Cleaning, Castle
Keepers House Cleaning will endeavor to provide a way to correct, update,
delete and/or remove that User’s previously-provided personal data. This can be
done by emailing a request to Castle Keepers House Cleaning at mail [at] castle-keepers.com.
Additionally, you may request access to the personally identifiable information
as collected by Castle Keepers House Cleaning by sending a request to Castle
Keepers House Cleaning as set forth above. Please note that in certain
circumstances, Castle Keepers House Cleaning may not be able to completely
remove a User’s information from its systems. For example, Castle Keepers House
Cleaning may retain a User’s personal information for legitimate business
purposes, if it may be necessary to prevent fraud or future abuse, for account
recovery purposes, if required by law or as retained in Castle Keepers House
Cleaning’s data backup systems or cached or archived pages. All retained
personally identifiable information will continue to be subject to the terms of
the Privacy Policy to which the User has previously agreed.
Legal Disclaimer
Castle
Keepers House Cleaning may disclose personally identifiable information at the
request of law enforcement or governmental agencies or in response to
subpoenas, court orders, or other legal processes, to establish, protect or
exercise Castle Keepers House Cleaning’s legal or other rights or to defend
against a legal claim or as otherwise required or allowed by law. Castle
Keepers House Cleaning may disclose personally identifiable information in
order to protect the rights, property or safety of a User or any other person. Castle
Keepers House Cleaning may disclose personally identifiable information to investigate
or prevent a violation by User of any contractual or other relationship with Castle
Keepers House Cleaning or the perpetration of any illegal or harmful activity.
Security of Information
Castle
Keepers House Cleaning discloses potentially personally-identifying and personally-identifying
information only to those of its employees, contractors, and affiliated
organizations that (i) need to know that information in order to process
transactions on our behalf or to provide services, and (ii) that have agreed
not to disclose it to others. We take all measures reasonably necessary to
protect against the unauthorized access, use, alteration or destruction of
potentially personally-identifying and personally-identifying information.
Information
about Users that is maintained on Castle Keepers House Cleaning systems is
protected using industry-standard security measures. However, no security
measures are perfect or impenetrable, and Castle Keepers House Cleaning cannot
guarantee that the information submitted to, maintained on, or transmitted from
its systems will be completely secure. Castle Keepers House Cleaning is not
responsible for the circumvention of any privacy settings or security measures
relating to the Site by any Users or third parties.
Your
security is a priority and we strive to provide a safe and secure environment
for our customers. All transactions take place on a secure server, and your
information is encrypted using the Secure Sockets Layer protocol (SSL) before
it is sent through the Internet. SSL is the gold standard in Internet
encryption technology, which is a fancy way of saying that it’s a highly
sophisticated method of scrambling data as it travels from your computer to our
servers. However, please note that we cannot guarantee that the information
submitted to, maintained on, or transmitted from our systems will be completely
secure. If you do not feel comfortable sending your financial/credit card over
the Internet, contact us and we will be happy to fill your order over the
phone.
Links to 3rd Party Sites
Please
note that the Site may contain links to other sites. These linked sites may not
be operated or controlled by Castle Keepers House Cleaning. Castle Keepers
House Cleaning is not responsible for the privacy practices of these or any
other Sites, and you access these sites entirely at your own risk. Castle
Keepers House Cleaning recommends that you review the privacy practices of any
other sites that you choose to visit.
Castle
Keepers House Cleaning is based, and this Site is hosted, in the United States
of America. If the User is from the European Union or other regions of the world
with laws governing data collection and use that may differ from U.S. law and
the User is visiting, accessing, or otherwise using the Site, please note that
any personally identifiable information that User provides to Castle Keepers
House Cleaning will be transferred to the United States. Any such personally
identifiable information provided will be processed and stored in the United
States by Castle Keepers House Cleaning or a service provider acting on its
behalf. By providing personally identifiable information to Castle Keepers
House Cleaning, User hereby specifically and expressly consents to such
transfer and processing and the uses and disclosures set forth herein.
Social Media Widgets
Our Web
site includes Social Media Features, such as the Facebook Like button and
Widgets, such as the Share this button or interactive mini-programs that run on
our site. These Features may collect your IP address, which page you are
visiting on our site, and may set a cookie to enable the Feature to function
properly. Social Media Features and Widgets are either hosted by a third party
or hosted directly on our Site. Your interactions with these Features are
governed by the privacy policy of the company providing it.
Customer Testimonials/Comments/Reviews
We post
customer testimonials/comments/reviews on our website which may contain some
personally identifiable information. If reviews are first shared to public
forums or social media sites, we will post them without notice. Other reviews
or testimonials will only be used after we have notified the user by email. To
request removal of your personal information from Testimonials or comments
please contact us at mail [at] castle-keepers.com
Blogs
Anytime
you post on our blog please be aware that you are posting using a third party
application and we have no access or control over this information.
To
request removal of your personal information from our blog, you can either log
into the third party application and remove your comment or you can contact the
appropriate third party application. Your interaction with these features is
governed by the privacy policy of the company providing it.
CHILDREN’S PRIVACY
Castle
Keepers House Cleaning products and services are specifically designed to
function without third party access to a child’s personal information. Our Site
does not collect or retain any personal information from children. Castle
Keepers House Cleaning is committed to complying fully with the Children’s
Online Privacy Protection Act of 1998 (“COPPA”). This Site assures the privacy
of collected information in accordance with the Castle Keepers House Cleaning
Privacy Policy.
Castle
Keepers House Cleaning is committed to safeguarding the information Users
entrust to Castle Keepers House Cleaning and believes that every User should
know how it utilizes the information collected from Users. The Site is not
directed at children under 13 years of age, and Castle Keepers House Cleaning
does not knowingly collect personally identifiable information from children
under 13 years of age online.
Your California Privacy Rights
California
Civil Code Section 1798.83 permits users that are residents of California to
request certain information regarding Castle Keepers House Cleaning’s disclosures
of personally identifiable information to third parties for such third parties’
direct marketing purposes. If you are a California resident and would like to
make such a request, please email Castle Keepers House Cleaning at mail [at] castle-keepers.com.
Your
Consent
By using
our site, you consent to our privacy policy.
Changes
to our Privacy Policy
If we
decide to change our privacy policy, we will post those changes on this page.
This
policy was last modified on 05/17/2021
Contacting
Us
If there
are any questions regarding this privacy policy you may contact us using the
information below.
www.castle-keepers.com
PO Box 70697
North
Charleston, SC 29415
United
States
mail@castle-keepers.com
(888) 302-5582