Temporary Service Suspension Extended to April 17

Notice to All Castle Keepers House Cleaning Clients

Based on the current situation surrounding the COVID-19 pandemic, we have made the decision to extend our temporary service suspension on residential cleaning for two more weeks, to April 17th.

This is was hard decision to make. We all need to work, but we need to balance that with the health concerns and the needs of our community. As a company we look towards our core values to help us make the hard decisions, which are:

Health and Safety

Integrity

Professionalism

Enthusiasm

Reliability

Our HIPER Core Values lead us to see that Health and Safety needed to be the priority, and we needed to have the Integrity and Professionalism necessary to take the appropriate action.

Our Goals Through the Crisis

1. Ensure the safety and health of our staff and clients – This includes the basic financial needs of our staff and where our services are essential to the safety a subset of our clients.

2. Contribute to the community effort to slow the spread of the virus

3. Ensure the long-term health and continuity of our business

We will do everything we can to make sure we are all safe and have what we need to make it through this health crisis so we can get back to normal as soon as possible.

How We Will Decide

I will be looking at four major indicators as we weigh the decision to restore service:

1. Peak Infection: Until we are at or near peak infection, we won’t know for sure if our local hospital system will be able to bear the increased load. It will also be impossible before then to know if our healthcare professionals have all the equipment and supplies they need. I DO NOT want to draw critical equipment and supplies from the supply chain until I have some assurance that our hospitals have what they need. At present, the IHME COVID-19 projections for South Carolina shows we will hit peak resource use on April 24, and for Georgia on April 20. This is a moving target and will be monitored daily.

2. Clear direction on best practices: Guidance from the CDC has shifted significantly over the last several weeks. We will continue to monitor and look for areas of broad agreement across the CDC, WHO, OSHA and our own industry’s Global Biorisk Advisory Council. Consensus is emerging across sources, so our comfort level is increasing daily. This is about protecting the health and safety of our staff and of you, our customers.

3. Client need. At some point, we will all need to move forward and learn to operate in this new reality. We are making good progress. In the meantime, we will be assessing your interest/need on a case-by-case basis for when we begin to restore service.

Requests for service restoration

If you would like to be placed at the front of the list for service restoration, simply give us a call. Any details you can add will help us prioritize. We have already heard from some of you and have started a list on our end.

Our intention is to restore service to all of our clients as soon as possible. My hope is that it’s not too far off! But we still need to prepare for the possibility that it could take a little time for our full schedule to return.

Offers to Continue to Pay

Many of you have come forward with offers to continue to pay for your service. This is incredibly generous and as a business owner, humbling.

· Pre-pay for future service. You will get a credit on your account for the amount you request to be charged, available to you for use anytime once service is restored.

To take advantage of this option, simply give us a call.

The generosity and support you have shown us during this most difficult time is so deeply appreciated by our entire team.