Roebuck’s Best House Cleaning Services Trusted Since 1994

Absolutely! At Castle Keepers House Cleaning, we understand that every home and homeowner is unique. That’s why we offer fully customizable cleaning services to ensure your specific needs and preferences are met. Whether you want us to focus on certain areas of your home, avoid certain rooms, or use particular cleaning products due to allergies or sensitivities, we’re here to tailor our services to fit your lifestyle.

Our team takes the time to listen to your expectations during the initial consultation. If you prefer eco-friendly cleaning products, need extra attention paid to high-traffic areas like the kitchen or bathrooms, or have unique cleaning requests for spaces such as a home office or gym, we can accommodate that. We also offer specialized services like organizing, deep cleaning, or post-construction cleaning if your home requires more specific attention.

Communication is key, so we encourage you to discuss your exact needs with us upfront. Once we understand your preferences, we’ll create a cleaning plan that’s personalized just for you. Additionally, if your needs change over time—such as needing more frequent cleanings during the holiday season or adjusting the focus of each visit—simply let us know, and we’ll adapt accordingly.

Yes, we offer special rates and discounts for clients who commit to regular weekly or bi-weekly cleaning schedules. These packages are designed to provide you with consistent cleaning while offering cost savings compared to one-time or occasional cleanings. Our ongoing service packages allow us to maintain your home at the highest level of cleanliness, ensuring it always looks its best.

Signing up for a routine cleaning schedule offers numerous benefits beyond just savings. Since our cleaners will get to know your home over time, they’ll be able to work more efficiently and spot areas that may need extra attention before they become problematic. Plus, with regular cleanings, you’ll spend less time worrying about dirt buildup or deep cleaning tasks, allowing you to enjoy a fresher, cleaner home all the time.

Feel free to ask about the various packages we offer, and we’ll help you choose the one that works best for your household and budget. We’re happy to discuss different frequency options and any promotions that may apply.

The number of cleaners assigned to your home depends on the size of the property and the complexity of the cleaning tasks required. Typically, we send out a team of two to three professional cleaners to ensure the job is completed efficiently and thoroughly. This team-based approach allows us to divide the workload and ensure every corner of your home receives the attention it deserves within a reasonable timeframe.

For larger homes, more team members may be necessary, while smaller properties may only require a single cleaner. We assess each home individually to determine the right number of staff. Our goal is to balance efficiency with attention to detail, ensuring your home is sparkling clean without taking up too much of your day. All of our team members are trained, bonded, and insured, and we perform background checks on every employee to give you peace of mind.

The ideal cleaning frequency depends on your personal preferences, lifestyle, and the size of your household. We recommend that high-traffic homes or homes with pets and children schedule weekly or bi-weekly cleanings to keep up with everyday dirt, dust, and mess. For smaller households or those with less foot traffic, monthly cleanings may be sufficient to maintain a fresh and tidy environment.

Additionally, some clients prefer to schedule deep cleanings seasonally or before special occasions to ensure a thorough cleaning of hard-to-reach or often-overlooked areas. We can help you determine the best frequency based on your home’s needs during an initial consultation. Regular cleanings help prevent dust buildup, reduce allergens, and maintain a healthier living space for you and your family.

Preparing for a cleaning appointment can be as simple as tidying up personal items to ensure our team has easy access to the surfaces and areas that need cleaning. We recommend picking up any clutter, such as toys, clothes, or paperwork, so we can focus on the deep cleaning tasks. If there are any delicate or valuable items, you might want to store them safely out of the way.

Additionally, if you have specific instructions or areas that you’d like us to pay extra attention to, please communicate those to us before the cleaning begins. This ensures we can tailor our service to your expectations. Other than that, our team will handle the rest, bringing the necessary equipment and products to leave your home sparkling clean.

Beginning with a deep cleaning is highly recommended because it provides a fresh start for your home. Deep cleaning targets areas that may have been overlooked during regular cleanings, such as behind appliances, inside cabinets, and baseboards. This thorough initial cleaning sets the stage for easier maintenance in the future, making routine cleanings more effective and quicker.

With a deep cleaning, we eliminate built-up dirt, grime, and dust, creating a healthier environment. It’s especially useful if it’s been a while since your home had a professional cleaning, or if you’re preparing for a major event or change in your home. After a deep cleaning, we can transition to a regular cleaning schedule that helps maintain the high standard of cleanliness we’ve established

While tipping is never expected, it is always appreciated by our cleaners. If you feel the team has gone above and beyond or you’re especially satisfied with the service, a tip is a wonderful way to show your gratitude. Many clients tip regularly, especially if they have consistent cleaners they work with over time.

The amount is completely up to you and can be based on the quality of the work, the size of your home, or your personal preferences. Some clients prefer to leave a cash tip or include it in their payment. We also accept kind reviews and feedback as a great way to express appreciation.

Yes, your pets can remain at home during the cleaning, but we ask that you inform us of any pets in advance. Depending on your pet’s comfort level with strangers, you may want to keep them in a designated room or area to avoid any stress or anxiety while our team is working. Our cleaners are respectful of pets, but for safety reasons, it’s often best to minimize interactions during the cleaning process.

If your pets are comfortable being around new people, we’ll be mindful of their needs and ensure their space is cleaned appropriately. Feel free to let us know if there are any specific pet-related cleaning concerns, like pet hair buildup or accidents, so we can address those thoroughly.

You do not need to be home during the cleaning, although some clients prefer to be present, especially during the first visit. Many of our clients provide us with entry instructions, such as a key or security code, so that we can clean while they are away. Rest assured, our staff is trustworthy and professional, and we treat your home with the utmost care and respect.

If you choose not to be home, we ask that you leave clear instructions for any specific requests, including areas that should or should not be cleaned. Our goal is to make the process as convenient as possible for you, so you can return to a spotless home without disruption to your daily routine.