They are our W-2 employees, hired by our Greenville office, background-checked, trained by us, and covered by our liability insurance and workers’ compensation. That matters more than it sounds: when a company uses subcontractors, an injury or a breakage in your home can become your problem, and the person walking through your door may not have been vetted by anyone you spoke to. It also means you tend to see the same faces, because our people are on payroll rather than picking up jobs.