Please call or email your Castle Keepers House Cleaning office 24 hours in advance to make any scheduling changes. Cancellations for regular service must be made 24 hours in advance. If you contact us less than 24 hours in advance, or if we are unable to access your home, including being unable to clean due to other work being performed in your home, we charge a $50 fee to cover a portion of our expenses. Cancellations for one-time cleanings require 48 hours’ notice. If we are contacted less than 48 hours in advance of the scheduled cleaning or we are unable to clean due to other work being performed in your home, Castle Keepers House Cleaning will charge your credit card a $50 fee to cover a portion of our expenses. If your home is absent from our schedule longer than 30 days, Castle Keepers House Cleaning reserves the right to charge a fee to restart your service.