All First Time Cleans and Deep Cleans are done hourly. This allows us to establish an initial level of cleanliness throughout your home to be met on regular scheduled visits.
Please take note of the following:
- If we cannot reach an item by hand, we will dust with duster and extension pole.
- If something isn't listed, call our Charleston office at 843-569-4400, our Greenville office at 843-200-2550, or our Atlanta office at 404-418-4400 to inquire about special requests and pricing.
- Castle Keepers is not responsible for breakages due to normal wear and tear; deterioration caused by age or weather; or damage caused by improper assembly, construction, or mounting of an item.
- We cannot guarantee the results of mini-blind cleaning where there is excessive build-up (ultrasonic cleaning may be required).
- For insurance purposes, we do not use anything higher than a two-step ladder. Higher items will be dusted with an extension duster. A separate crew must be scheduled to clean higher areas, at an extra charge.
- If FULL Chemical Free cleaning service is being done in your home, please make note that any stairs higher than 5 steps will be washed using deionized water, instead of being steam cleaned. This has been modified for the safety of our cleaners.
- For insurance purposes, we do not climb higher than 2 steps on a step ladder.
- Flat screen televisions will NOT be touched.